Privacy Policy.

Effective Date: 14/09/2025

At bendhaus, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.bendhaus.au and when you purchase our products.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Personal details – such as your name, billing address, shipping address, email address, and phone number.

  • Payment details – processed securely through our payment providers (we do not store full credit card information).

  • Website usage information – such as cookies, IP address, and browsing behaviour (e.g., through Google Analytics or Meta pixels).

  • Marketing preferences – such as when you subscribe to our newsletter.

2. How We Use Your Information

We collect and use your information to:

  • Process and ship your orders.

  • Communicate with you about your purchase, returns, or customer support inquiries.

  • Send marketing emails and promotions (only if you have opted in).

  • Improve our website, products, and customer experience.

  • Comply with legal obligations.

3. Sharing Your Information

We respect your privacy and will never sell your information.

We may share your details only with trusted third parties, such as:

  • Payment processors (e.g., PayPal, Stripe Payments).

  • Shipping carriers (e.g., Australia Post, couriers).

  • Marketing platforms (e.g., Instagram, Facebook Ads).

  • Website hosting and analytics services.

These third parties are only provided the information necessary to perform their services.

4. Cookies & Tracking

Our website uses cookies to improve your browsing experience and to analyse traffic.

Cookies may be used for:

  • Remembering your preferences and cart items.

  • Understanding how visitors use our site.

  • Running targeted advertising campaigns.

You can disable cookies in your browser settings, but some features may not work correctly.

5. Your Rights

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Data Security

We take reasonable steps to protect your information from unauthorised access or misuse. However, no data transmission over the internet can be 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: contact@bendhaus.au

Website: www.bendhaus.au